Are Your Halaxy Emails Going to Spam? Here's How to Fix It!
If you’ve noticed that some of your Halaxy emails are landing in your patients' spam or junk folders—especially if they use Gmail or Yahoo—you’re not alone.
At the start of the year, both Gmail and Yahoo rolled out updates to their spam filters and sender requirements, and this is affecting email deliverability for many users, particularly those sending emails from custom domains. But don’t worry, there’s a way to solve this!
Why Are My Emails Going to Spam?
When you send emails through Halaxy using a custom domain (like yourname@yourdomain.com), email providers like Gmail and Yahoo evaluate the trustworthiness of your domain. If your domain isn't verified, your emails may be flagged as spam, even though they’re legitimate.
Verifying your domain can drastically improve your email deliverability by:
- Reducing bounce rates.
- Increasing the likelihood that your emails will land in your clients' inboxes, not their spam folders.
How to Verify Your Domain in Halaxy
To ensure your emails reach your clients, it’s essential to verify your custom domain in Halaxy. Here’s a step-by-step guide to help you get started:
- Log in to your Halaxy account.
- Navigate to General Settings.
- Under Email Settings, scroll down to the Custom Domain section.
- Follow the instructions outlined in this detailed Halaxy guide.
Essentially, you'll need to add specific DNS records to your domain hosting provider (such as GoDaddy, Squarespace, etc.) to verify your domain. This process helps email providers recognise that the emails sent from Halaxy on behalf of your domain are legitimate.
Not Tech-Savvy? Get Some Help!
If the idea of adding DNS records sounds too technical, don't worry! You’re not expected to be an IT expert. Here are a few options to consider:
- Ask your IT person or whoever helped set up your website.
- Hire a professional from platforms like Airtasker, Fiverr, or Upwork. You can easily find someone experienced with DNS setup and email deliverability who can complete this task quickly and affordably.
While you can try to do it yourself, outsourcing the task to a professional will likely save you time and potential frustration in the long run. A small investment here ensures your emails get where they need to go!
Why This Matters
Email is one of the most critical ways to communicate with your patients and clients. Ensuring your messages are seen and not lost in spam helps you maintain clear and timely communication, which can improve patient satisfaction and practice efficiency.
By verifying your domain, you can confidently send important reminders, updates, and correspondence without worrying whether your emails are making it to the inbox.
Need help optimising your Halaxy or improving your practice management? Contact us to book a coaching session or a Clinic Accelerator Day for hands-on support. We’ll walk you through everything from domain verification to maximising the efficiency of your entire practice. Let’s get your Halaxy running smoothly and your emails landing in inboxes where they belong!
